Contracting Out Letters

TELUS Contracting Out Notifications

Notifications received from TELUS of bargaining unit work they intend to contract out, pursuant to Article 19.02 of the Collective Agreement.

Letter Date Identified Work Contractor
2018/01/26 Clerical functions associated with Fleet Operations External Contractor
2017/06/15 Client Account Management (CAM) call centre work External Contractor
2017/06/02 Inventory allocations and related clerical functions associated with Purchasing and Inventory Management External Contractor
2017/01/10 Outside Plant - Cable Repair and Maintenance and associated work External Contractor
2016/10/12 Wireless Testing, Data Collection & Analysis work External Contractor
2016/07/19 Clerical functions associated with training in Customer Solutions Delivery (CSD) External Contractor
2016/07/06 Portions of Implementation and Fulfillment Management work External Contractor
2016/06/07 Portions of Mobility and FFH call centre work in Care, DNA, Assure, L&R and CAM Telus International
2016/04/21 Portion of BCX Service Assurance work Telus International
2016/01/07 Portions of coordination and administration work related to network change management processes External Contractor
2016/01/07 Portions of work associated with Customer Solutions Delivery administration support External Contractor
2015/11/05 Data assurance and other related support functions and activities associated with 411 listings, related to their US content. Telus International Phillipines
2015/09/30 work related to DC Power equipment External Contractor
2015/09/30 Portions of Wireless Site Audits, Inspections & Prevention Maintenance Activities External Contractor
2015/08/27 Portions of wireless Planning, Design and Engineering External Contractor
2015/06/03 Portion of Client Account Management (CAM) work External Contractor
2015/05/04 Portions of the National Design, Activate and Test functions associated with Customer Transport Design work External Contractor
2015/05/04 Portions of Enterprise and Medium Business Wireline Customer Care work External Contractor
2014/05/13 Data Entry, reporting and administrative functions of Training/Learning Support Coordinators TELUS International
2014/03/17 portion of Business Loyalty and Retention work. TELUS International
2013/09/26 portion of Enterprise activations. TELUS International
2013/06/03 portion of Enterprise IT Service Desk. TELUS International
2013/05/28 National Sales Contract Centre (NSCC) Inside Sales wireline work. TELUS International
2012/11/19 Physical Security Systems and related work. External Contractor
2012/08/03 Planning, Design and Engineering related work. External Contractor
2012/08/03 Remaining work related to telecommunications tower structures and equipment. External Contractor
2012/02/29 Remaining functions associated with repair and maintenance of AC and DC power generators, UPS systems and transfer switches. External Contractor
2011/10/14 Installation, repair and/or removal of pay phones and/or pay phone booths. External Contractor
2011/08/25 Co-ordination of the buried drop order function and related activities in Alberta. Existing team members are not impacted by this development. External Contractor
2011/04/27 Prestage, programming and related function of voice and data equipment for Business Customer Installs External Contractor
2010/11/22 Some of the off-contract and manual order work currently performed within the Customer Experience are of Customer Solutions External Contractor
2010/09/23 Facilities Inventory Coordination and related functions External Contractor
2010/07/21 BC and Alberta Warehouse and Distribution functions External Contractor
2010/07/09 Portion of outbound sales work in SMB area of Customer Solutions External Contractor
2010/05/10 - Data Services Fulfillment, plus related activities for Business customer installs  
2010/03/18 - Repair Shop in Toronto for wireless
- Buyers from BC
- Material Master
- Inventory Management
- External Contractor
- Work going Offshore
2010/02/24 - NSIS VDSL2 Project External Contractor
2009/08/31 - Contract maintenance renewal quotes outsourced Service Source INC (SSI)
2009/07/28 - Hardware and Software server operations TELUS International
2009/05/29 - Client Account Management call centre work TELUS International
2009/05/12 - Commission and Incentive Management TELUS International
2009/03/10 - Customer Care National Business Office (NBO) - manual order work TELUS International
2009/03/09 - Complex Voice Fulfillment
- Data Services Fulfillment
- Mass Market Fulfillment - expansion
TELUS International-Manila
2009/02/02 - Client Care work TELUS International
2008/12/02 TELUS BC
- Warehousing of Cable
2008/12/02 TELUS BC
- Network consumables
2008/10/29 - Imaging of new desktop and laptop computers
- Installation of new/replacement desktop and laptop computers, printers, monitors and peripherals
- Installation and configuration of software, backup/restore of data from storage devices
- Diagnostics and hardware repairs of desktop and laptop computers, printers, monitors and peripherals
Outside sources
2008/10/28 - Technical Support Assistance in BC Outside sources
2008/10/14 - Business Billing Inquiries functions
Effective November 26, 2008
TELUS International
2008/09/09 - Payment mail processing for Ontario customers  
2008/08/07 - 1. Records and Data Accuracy (Edmonton)
2. Customer Helpl Rep. Tier I
3. IT Support Tier I (Burnaby)
4. Business Service Desk Voice Repair (Montreal)
TELUS International
2008/07/10 - Business Solutions work:
1. Mass provisioning
2. contract renewals
3. ad-hoc reporting
4. credits
2008/06/17 - Contracting out Managed Desktop Systems Partners
2008/05/01 - Contracting out administrative/manual data entry performed by Client Service Operations (CSO) TELUS International
2008/04/21 - Contracting out Internal Structured Cable Appropriate vendors
2008/03/17 - Contracting out call centre work (Koodo Mobile) Canadian based third party call-centre
2007/10/17 - Provisioning work brought about by LCD with Department of National Defence  
2007/07/27 - Provisioning work brought about by LCD with Western Canada Lottery Corp  
2007/07/26 - Document Services on Viking Way in Richmond, BC  
2007/06/25 - Tier 1 Internal SPOC support TELUS International
2007/06/20 - Basic Toll Free,
- ID Code set-up,
- Transfer of Business Ownership (SBS and Emerging accounts),
- portion of Business Billing Inquiries
TELUS International
2007/06/12 - portion of Mobility call centre, TELUS International
2007/05/28 - portion of Wireless Business Solutions (WBS) client care Local dealerships - Calgary, Edmonton and Vancouver
2007/05/14 - Legacy order assignment,
- D order assignment,
- assignment of updates and cancels,
- activations,
- RIT,
- AIN,
- intercepts
TELUS International
2007/05/02 - auditing inventory of cable Tenold
2006/11/17 - registration of basic, mass market contracts TELUS International
2006/11/10 - Utilities Invoice Payment  
2006/11/01 - Operator Services TELUS International
2006/09/11 - Recovery of Radio Equipment and associated infrastructure,
- Payphone installation and Maintenance
2006/08/23 - Internal Customer Care Contract Staff to end of 2007
2006/07/18 - Imaging new desktop and laptop computers,
- installation of New/Replacement Desktop and Laptop computers, printers, monitors and peripherals,
- diagnostic and hardware repairs of desktop and laptop computers, printers, monitors and peripherals
Contract partners
2006/06/02 - broadband build program AB and BC,(further to January 16, 2006 notification) Nokia (strategic partnership)
2006/05/25 - At Home Agents Setup:
- Installation/configuration of software/hardware,
- Replacement of hardware/software as required,
- IT support during installation of home office
2006/03/21 - certifications of handsets Consultants (March 23 - September 30, 2006
2006/03/20 - Construction-Aerial/underground,
- Placing/Splicing -fibre and Copper,
- Outside plant design,
- Pole contacts
Appropriate BC vendors
2006/03/02 - Permit Design Appropriate BC vendors
2006/02/27 - Network translation Design Appropriate BC vendors
2006/01/16 - Retail Directory Assistance External supplier
2006/01/16 - TELUS Consumer Solutions:
- Manual order processing,
- Image data clean up,
- Outbound sales
2006/01/16 - Fleet operations,
- Supply operations- Investment Recovery Group, Warehousing and internal distribution and mail operations,
- Real estate- Building maintenance service and trades,
- Travel services,
- forms control and copy administration,
- Equipment repair operations- printed circuit cards, voice and radio telephone sets, test equipment,
- Cable cutting,
- Telephone booth construction and repair,
- Custom manufacturing shops,
- Coin collecting,
- Contract Services clerical support,
- Services Purchase Order administration
- Installation and Repair,
- Construction,
- Various electrical functions,
- Various Clerical Administration functions
2006/01/10 - TELUS BC:
- Tower Construction,
- Antenna and Transmission Line Installation,
- Electrical Work,
- Equipment Installation