We are the United Steelworkers, North America’s largest industrial union. We’re 1.2 million members and retirees strong in the United States, Canada and the Caribbean. We proudly represent men and women who work in nearly every industry there is.
- NWDLC Delegates 1 year term: Are you interested in being a New Westminster & District Labour Council Delegate? Please send your request with a little bit about yourself and why you would like to represent Unit 51 on the Labour Council to [email protected]
- General Union Business - Want to be a Shop Steward? Email [email protected] for more info!
- Are you a Shop Steward and are interested in Advance Steward Training? Email [email protected] for more info!
- What’s happening? Know your rights and stay informed. Report from our local on TELUS activity.
**Next meeting : TBA, location: 5261 Lane St, Burnaby**
*What is Rapid Response? Grassroots: Rapid Response is the Steelworkers' nonpartisan grassroots education, communication, and action program that involves every member.*
*What is Rapid Response? Grassroots: Rapid Response is the Steelworkers' nonpartisan grassroots education, communication, and action program that involves every member.*
*Communication:* Rapid Response allows for almost instant personal communication with every USW member on any given subject.
*Communication:* Rapid Response allows for almost instant personal communication with every USW member on any given subject.
Technology in telecom is changing quickly.Profitable companies are cutting costs on the backs of hard-working employees.Regulations are shifting.
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Technology in telecom is changing quickly. Profitable companies are cutting costs on the backs of hard-working employees. Regulations are shifting.
It all adds up to one thing: if you work in telecom, you deserve a voice in what’s happening to your job and your sector.
It all adds up to one thing: if you work in telecom, you deserve a voice in what’s happening to your job and your sector.
The Telecommunications Workers Union (TWU) and the United Steelworkers (USW) have joined together to build a better future for people working in telecom. The TWU-USW merger brings together Canada’s pre-eminent telecom union with Canada’s most diverse and progressive union.
The Telecommunications Workers Union (TWU) and the United Steelworkers (USW) have joined together to build a better future for people working in telecom. The TWU-USW merger brings together Canada’s pre-eminent telecom union with Canada’s most diverse and progressive union.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and we are very pleased to announce that* the arbitrator has ruled in the Union’s favour*:
Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and we are very pleased to announce that* the arbitrator has ruled in the Union’s favour*:
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“The circumstances warrant a determination upholding the grievances, a declaration that the Employer has violated Article 1.02 of the Collective Agreement by failing to place the Concierge agent job within the same Appendix and Wage Schedule as the L&R Rep job title based on a commonality of duties, and an order for all employees who worked as Concierge agents to be compensated for their loss. It is so ordered.”
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/“The circumstances warrant a determination upholding the grievances, a declaration that the Employer has violated Article 1.02 of the Collective Agreement by failing to place the Concierge agent job within the same Appendix and Wage Schedule as the L&R Rep job title based on a commonality of duties, and an order for all employees who worked as Concierge agents to be compensated for their loss. It is so ordered.”...
(NDLR : Veuillez noter que pour faciliter la lecture de cette Nouvelle, nous avons également procédé à la traduction des citations de la sentence d’arbitrage. Il ne s’agit pas d’une traduction officielle, il peut donc y avoir de légères erreurs d’interprétation. Par conséquent, nous vous prions de vous référer en priorité au document source, en langue anglaise : http://1944.fyi/conciergeaward2018)
Nous savons que nos membres qui occupaient des postes au service Concierge chez Telus ont longuement attendu le résultat des griefs déposés en 2013 et 2014.
Ces griefs se rapportaient à la décision de Telus de rémunérer les agents Concierge selon la grille des salaires des Commis, Codes de produits et services IV (Client Care Representative IV, ci-après CCPS IV), plutôt que sur celle des Représentants Rétention et fidélisation (Loyauté et rétention, ci-après Rep L&R), qui est plus élevée. Le Syndicat affirmait que les postes Concierge auraient dû être rémunérés selon la grille des salaires Rep L&R, en raison de la plus grande similarité des fonctions entre les postes Concierge et Rep L&R.
Votre Section locale a pris en charge ces griefs et 18 journées d’arbitrage se sont déroulées en 2016 et 2017. Nous avons reçu lasentence d’arbitrage le vendredi 14 décembre 2018, et nous sommes très heureux d’annoncer que l'arbitre a statué en faveur du Syndicat :
« Les circonstances justifient une sentence confirmant les griefs, une déclaration selon laquelle l’Employeur a violé l’Article 1.02 de la convention collective en omettant d’assujettir le poste d'agent Concierge aux mêmes Appendice et grille de salaires que le poste de Représentant Rétention et fidélisation, au vu des similarités des fonctions, et une ordonnance pour que tous les employés ayant travaillé comme agents Concierge soient indemnisés pour leur perte. Il en est ainsi ordonné. »
Nous avons conscience qu’il faudra du temps pour effectuer le calcul des salaires qui sont dus à ces agents, mais nous ferons le nécessaire pour que cela soit fait rapidement.
Nous voudrions remercier tous ceux qui ont travaillé avec diligence sur cette affaire.
Solidairement,
La Section locale 1944 du Syndicat des Métallos
Extraits de la sentence :
« Les éléments de preuve dans la présente affaire appuient complètement la sentence selon laquelle le poste d’agent de centre d’appel au service Concierge constitue un nouvel emploi au sens de l’Article 1.02, ce qui aurait dû...
December 19, 2018 - We know that our members at Telus that worked in Concierge positions have been patiently waiting to hear the outcome of grievances filed in 2013 and 2014.
December 19, 2018 - We know that our members at Telus that worked in Concierge positions have been patiently waiting to hear the outcome of grievances filed in 2013 and 2014.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
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Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and *we are very pleased to announce that the arbitrator has ruled in the Union’s favour*:
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Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and we are very pleased to announce that* the arbitrator has ruled in the Union’s favour*:
“The circumstances warrant a determination upholding the grievances, a declaration that the Employer has violated Article 1.02 of the Collective Agreement by failing to place the Concierge agent job within the same Appendix and Wage Schedule as the L&R Rep job title based on a commonality of duties, and an order for all employees who worked as Concierge agents to be compensated for...
December 19, 2018 - We know that our members at Telus that worked in Concierge positions have been patiently waiting to hear the outcome of grievances filed in 2013 and 2014.
December 19, 2018 - We know that our members at Telus that worked in Concierge positions have been patiently waiting to hear the outcome of grievances filed in 2013 and 2014.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
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Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and we are very pleased to announce that the arbitrator has ruled in the Union’s favour:
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Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and *we are very pleased to announce that the arbitrator has ruled in the Union’s favour*:
“The circumstances warrant a determination upholding the grievances, a declaration that the Employer has violated Article 1.02 of the Collective Agreement by failing to place the Concierge agent job within the same Appendix and Wage Schedule as the L&R Rep job title based on a commonality of duties, and an order for all employees who worked as Concierge agents to be compensated for their...
December 19, 2018 - We know that our members at Telus that worked in Concierge positions have been patiently waiting to hear the outcome of grievances filed in 2013 and 2014.
These grievances concerned Telus’ decision to pay Concierge agents at Client Care Representative IV (CCR IV) wages, rather than at Loyalty and Retention Representative (L&R Rep) wages, which are higher. The Union alleged that Concierge work should have been paid at L&R wages due to the greater commonality between Concierge and L&R work.
Your Local Union took these grievances forward, and an arbitration was convened over 18 days throughout 2016 and 2017. We received the arbitration award on Friday, December 14, 2018, and we are very pleased to announce that the arbitrator has ruled in the Union’s favour:
“The circumstances warrant a determination upholding the grievances, a declaration that the Employer has violated Article 1.02 of the Collective Agreement by failing to place the Concierge agent job within the same Appendix and Wage Schedule as the L&R Rep job title based on a commonality of duties, and an order for all employees who worked as Concierge agents to be compensated for their loss. It is so ordered.”
We expect it will take some time to calculate wages owed to these agents, but will endeavour to make it happen expeditiously.
We would like to thank everyone who worked so diligently on this case.
In Solidarity,
USW Local 1944
Excerpts from the Award:
“The evidence in the present case overwhelmingly supports a determination that the call centre agent position in Concierge constitutes a new job under Article 1.02 that should have triggered a review under Article A21.07 and placement ‘within the appropriate Appendix and Wage Schedule based on a commonality of duties.’” (p.29)
“A party exercising its discretion under a Collective Agreement must not act in a manner that is in bad faith, arbitrary, discriminatory or otherwise unreasonable, and the Employer violated this obligation in making a decision not to properly assess the Concierge agent job and then classify it as a CCR IV without any assessment of commonality of duties under Article 1.02.” (p.37)
“The effect of <Classification Consultant> Ms. Paquette’s absence as a witness regarding the rationale for classifying the Concierge agent as CCR IV is compounded by the complete absence of notes from participants of key meetings the Employer held regarding pay for employees in both the High Value and Concierge...
The Professional Unit of the Lake Superior Community Health Center will be voting on whether or not to ratify the tenative agreement worked out between their Negotiating Committee and the company. All unit members in good standing can vote. Must be present to cast a ballot.
The members of the union's Professional Unit at the Lake Superior Community Health Center voted unanimously to accept the new contract that was negotiated between the company and the union. It was a tough set of negotiations that began with the two sides very far apart, but by the end we came to a compromise. For our part, we were glad to be able to prevent any of the concessions that the company was asking for, and to at least get some modest gains in wages and benefits. There are more changes and improvements that we are hoping to win in future contract negotiations, however. Thank you to the Negotiating Committee for its hard work, and to all of the members who came out to vote. Solidarity works!
